Refund policy
Refund Policy
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Our policy lasts 30 days. If 30 days have gone by since your product was delivered, unfortunately we won't be able to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are some situations where only partial refunds are given: (if applicable)
* Product with obvious signs of use
* Any item not in its original condition, damaged or missing parts for reasons not due to our error.
*Any item for which a return is requested more than 14 days after delivery
Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, the refund will be processed and a credit will automatically be applied to your original credit card or payment method within one week.
Late or missing refunds (if applicable)
If you haven't received a refund yet, check your bank account again.
Then contact your credit card company, it may take some time for your refund to be officially registered.
Then contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you have not yet received your refund, please contact us at ekoworld@outlook.it.
Shipment
To return the product, you must send the product to: Cda Vaditari 37, Malvito, (CS), 87010, Italy.
You will be responsible for paying your own shipping costs for returning your item. Shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for the replaced product to reach you can vary.
If you are shipping an item over € 75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the returned item.
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Our policy lasts 30 days. If 30 days have gone by since your product was delivered, unfortunately we won't be able to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are some situations where only partial refunds are given: (if applicable)
* Product with obvious signs of use
* Any item not in its original condition, damaged or missing parts for reasons not due to our error.
*Any item for which a return is requested more than 14 days after delivery
Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, the refund will be processed and a credit will automatically be applied to your original credit card or payment method within one week.
Late or missing refunds (if applicable)
If you haven't received a refund yet, check your bank account again.
Then contact your credit card company, it may take some time for your refund to be officially registered.
Then contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you have not yet received your refund, please contact us at ekoworld@outlook.it.
Shipment
To return the product, you must send the product to: Cda Vaditari 37, Malvito, (CS), 87010, Italy.
You will be responsible for paying your own shipping costs for returning your item. Shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for the replaced product to reach you can vary.
If you are shipping an item over € 75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the returned item.