Shipping policy
SHIPPING INFORMATION
Free shipping on all orders in Europe and the USA.
I JUST PLACED AN ORDER, WHEN WILL IT BE SHIPPED?
It takes about 3-4 business days to process your order. If you order over the weekend, your order will be processed the following week.
HOW LONG FOR DELIVERY?
All products that are shipped from warehouses in Italy with Express Shipping will be shipped within a few days of processing the order.
Average delivery times: 4-5 days.
All products shipped from Italy or abroad (Spain, Belgium, Japan, England, Tibet (Tibetan prayer ring, lotus flower, etc.) in Free Standard Shipping will be processed within a week.
Average delivery times: 10-14 days.
For more precise estimated delivery dates of the product to be ordered or already ordered, you can contact us in the Contact Us section.
There are circumstances out of control (natural disasters, holidays, weather conditions, Courier Situation, etc.) which may cause delays in shipments. While most packages arrive on time, there are circumstances and delays that can occur with our carriers.
We are aware of a system problem with some orders that are not traceable. We are working to resolve the inconvenience as soon as possible. (during covid some international shipping may take 2 to 4 weeks)
WILL I GET A TRACKING NUMBER?
We offer a tracking number for every order. Tracking is available once the product has been shipped. Tracking usually starts within 1 day directly on your personal profile or on the courier's website.
MY ITEM ARRIVED DAMAGED
We ship every item with extra padding. However, our customers report that around 1 in 1000 products arrive damaged due to the abuse of Couriers.
If this happens to you, please let us know:
- Your order number.
- A video or photo of the damaged product.
Upon receipt we will be happy to send you another one free of charge.
Free shipping on all orders in Europe and the USA.
I JUST PLACED AN ORDER, WHEN WILL IT BE SHIPPED?
It takes about 3-4 business days to process your order. If you order over the weekend, your order will be processed the following week.
HOW LONG FOR DELIVERY?
All products that are shipped from warehouses in Italy with Express Shipping will be shipped within a few days of processing the order.
Average delivery times: 4-5 days.
All products shipped from Italy or abroad (Spain, Belgium, Japan, England, Tibet (Tibetan prayer ring, lotus flower, etc.) in Free Standard Shipping will be processed within a week.
Average delivery times: 10-14 days.
For more precise estimated delivery dates of the product to be ordered or already ordered, you can contact us in the Contact Us section.
There are circumstances out of control (natural disasters, holidays, weather conditions, Courier Situation, etc.) which may cause delays in shipments. While most packages arrive on time, there are circumstances and delays that can occur with our carriers.
We are aware of a system problem with some orders that are not traceable. We are working to resolve the inconvenience as soon as possible. (during covid some international shipping may take 2 to 4 weeks)
WILL I GET A TRACKING NUMBER?
We offer a tracking number for every order. Tracking is available once the product has been shipped. Tracking usually starts within 1 day directly on your personal profile or on the courier's website.
MY ITEM ARRIVED DAMAGED
We ship every item with extra padding. However, our customers report that around 1 in 1000 products arrive damaged due to the abuse of Couriers.
If this happens to you, please let us know:
- Your order number.
- A video or photo of the damaged product.
Upon receipt we will be happy to send you another one free of charge.